Doing Less, Better
Salesforce admins wear a lot of hats — automation expert, data guardian, user support, and sometimes magician. But here’s the secret: 80% of your impact comes from just 20% of your work. The trick isn’t working harder — it’s working smarter by focusing on the right work.
Think of it like triage: instead of treating every request like a five-alarm fire, you learn to tell the difference between what’s urgent and what’s actually important.
What Really Matters in Your Org?
Most organizations don’t want to be wowed by a thousand little automations. They want clean data, simple processes, and answers they don’t have to dig for.
The high-leverage 20% of tasks — the ones that get you noticed and deliver business value — usually look like this:
- Streamlining lead routing and handoff flows
- Ensures your sales team stops chasing ghosts and starts closing deals faster.
- Creating high-impact dashboards
- Decision-makers want insights, not spreadsheets. A great dashboard can do more than a daily meeting.
- Fixing ownership and visibility issues
- If users can’t find or edit the records they need, your system isn’t helping — it’s hiding.
- Optimizing approval processes
- Approvals shouldn’t feel like sending a carrier pigeon. Get decisions moving at the speed of business.
- Training power users
- When your top users are confident, they multiply your impact — and reduce the number of tickets in your queue.
None of this sounds flashy. That’s the point. Impact isn’t always glamorous — but it’s measurable.
Stop Doing It All — Strategize Instead
Not every “quick win” is worth doing. And not every request deserves a flow.
Here’s what great admins know:
- Don’t automate what shouldn’t exist.
- Prioritize outcomes over features.
- Build for scale — not for show.
- Say “no” when it protects the integrity of your system.
You’re not just a button-clicker. You’re a systems thinker. The more you resist being the “yes” person, the more space you have to deliver real, lasting solutions.
InkWell Tip:
The most powerful Salesforce admins aren’t the busiest — they’re the most intentional.
Anyone can build automation. But the admin who knows why, when, and what not to build? That’s the one who drives real change.
Need help applying the 80/20 rule in your org?
At InkWell Studios, we specialize in helping small businesses get more value out of their Salesforce investment — without overcomplicating things. Whether you need help cleaning up your automation, fixing reporting headaches, or building scalable solutions that last, we’re here to help.